English for Hotels & Restaurants — Phrases You Need Every Day
If you work in a hotel, restaurant or any hospitality job, you speak to guests in English every day. You need to welcome them, take orders, answer questions and handle problems — all in English. This page teaches you the most important phrases.
Hotel Reception Phrases
At the front desk, you will use these phrases dozens of times per day. Practise them until they feel natural.
Good evening. Welcome to the hotel.
Do you have a reservation?
May I have your passport, please?
Your room is on the third floor.
Breakfast is served from 7 to 10 AM.
Is there anything else I can help you with?
Restaurant Conversations
Whether you are a waiter, host or manager, these phrases cover the most common restaurant situations.
Good evening. Table for two?
Here is the menu. Are you ready to order?
Would you like still or sparkling water?
How would you like your steak?
Can I get you anything else?
Here is your bill. Thank you for dining with us.
Handling Complaints
Complaints happen. The key is to stay calm, listen, apologise and offer a solution.
I'm very sorry about that.
Let me look into this for you right away.
I will speak to my manager and get back to you.
We will move you to a different room.
Lessons & Practice
Listening: English for Travel & Tourism
Audio lessons covering hotels, airports and restaurants
Free Guide: English for the Airport
Essential phrases for airport situations
Fun Read: A Day in London
Light reading with travel vocabulary
Improve Your Hospitality English
Listen to real hotel and travel conversations with Arabic translations.